---
updatedAt: 2026-02-26T13:09:58.000Z
agentTools:
  projectIndex: https://docs.ksa.ngenius-payments.com/llms.txt
---

# No Show

Merchant Initiated Transaction

A no-show is applicable when the merchant and the cardholder have an agreement for a purchase, but the cardholder does not meet the terms of the agreement.\
It is typically used in hotels and motels for a single-night stay. A guaranteed reservation ensures that the reservation will be honoured and allows a merchant to perform a no-show transaction to charge the cardholder a penalty according to the merchant’s cancellation policy.

When creating a No-Show Order, the merchant must provide the following details:

* Advance booking charge transaction information
* No-show penalty amount
* Total transaction amount

If the payer meets the conditions defined for a no-show, the merchant may proceed to charge the remaining balance. If not, the merchant can choose to charge only the no-show penalty, which is a fixed amount agreed upon in advance between the payer and the merchant.

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Merchants can manage no show order from portal.

A No-Show Order includes key details such as:

* The no-show amount, and
* The no-show time, as agreed upon by both the payer and the merchant.

While the no-show time serves as the reference point, the merchant retains the ability to initiate the no-show charge even before the specified time, if required.

.

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To trigger no show, the merchant will have a button on the portal. Merchant can choose to not take any penalty charges and cancel the unscheduled.

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When the “Trigger No Show” option is selected, a confirmation pop-up is displayed showing the specified no-show penalty amount.

Upon confirmation, the system will proceed to charge the payer the defined no-show penalty.

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If case the Payer does not qualify for a no show penalty, the can charge the remaining amount by selecting the trigger next from manage unscheduled dropdown.

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No show API details can be found [here](https://docs.ksa.ngenius-payments.com/ksa/reference/no-show-1)