---
updatedAt: 2026-09-25T04:13:14.000Z
agentTools:
  projectIndex: https://docs.ksa.ngenius-payments.com/llms.txt
---

# Troubleshooting

1. If you receive the error below, please check if you have the correct API URL. This error can also be caused by selecting the incorrect environment or inputting an incorrect API key.

<Image src="https://files.readme.io/4e286b6-image.png" align="center" border={true} />

2. If you receive the error below, please check if you have the correct Outlet ID loaded. The Outlet ID can be found in the Portal by going to Settings > Org. Hierarchy and then click on the outlet on the left. Outlet Reference will be displayed on the right.

<Image src="https://files.readme.io/87319e0-image.png" align="center" border={true} />

3. If you receive the error below, the currency is not linked/loaded to the Outlet ID. You can confirm which currency is loaded on your account by logging into the portal, go to Settings > Org. Hierarchy and click on Payment Channels. This page will display the currency that is loaded on your account.

<Image src="https://files.readme.io/c75ab48-image.png" align="center" border={true} />

4. If you receive a **Server Error 500**, please go to **Settings>Checkout** and select **Email** only. This will resolve the issue. **Please note that we are working on a fix for this.**

<Image src="https://files.readme.io/c5e8c59-image.png" align="center" />